PLEASE NOTE:  PERSONALIZED LABCOATS CANNOT BE RETURNED TO THE SUPPLIER.

Please check the sizing chart prior to ordering.

1.     Positive Identity must give prior authorization BEFORE we will accept returned goods. The reason for return must be stated at the time of request.

2.     Goods authorized for return must be properly wrapped. Damaged goods will not be accepted.

3.     All returns will be on a prepaid basis only, with shipping costs paid by the customer. An exception will be made if Positive Identity made an error when shipping the product or the original product was defective. In such cases, PRIOR authorization to return merchandise to Positive Identity is still required; responsibility for shipping costs will be clarified when authorizing the RMA.

4.     All products are guaranteed to be free of defect in manufacture or decoration. Positive Identity will replace or repair defective item within 30 days of receipt of defective product, at no charge.

Positive Identity is fully committed to providing quality products and service.