APPLICABLE TAXES AND SHIPPING ARE INCLUDED IN THE PRICES SHOWN
1. Positive Identity must give prior authorization BEFORE we will accept returned goods. The reason for return must be stated at the time of request.
2. Customers must request and complete a Returned Material Authorization Request form and forward this form to Positive Identity for processing.
3. If the request is approved, a Return Merchandise Authorization (RMA) number and Packing Label will be emailed or faxed to the customer. This label must be attached to all related shipments to Positive Identity.
4. Goods authorized for return must be properly wrapped. Damaged goods will not be accepted.
5. All returns will be on a prepaid basis only, with shipping costs paid by the customer. An exception will be made if Positive Identity made an error when shipping the product or the original product was defective. In such cases, PRIOR authorization to return merchandise to Positive Identity is still required; responsibility for shipping costs will be clarified when authorizing the RMA.
6. Goods requested for return must be in original condition and have been invoiced within the last 30 days.
7. Any items that have been altered (i.e. decorated or hemmed) cannot not be returned.
8. Unauthorized returns will be refused and the carrier will be instructed to contact the sender for instructions.
9. All products are guaranteed to be free of defect in manufacture or decoration. Positive Identity will replace or repair defective item within 30 days of receipt of defective product, at no charge.
10. All Claims for short/incorrect shipments must be made within 7 days of receipt of goods.
11. Positive Identity is fully committed to providing quality products and service.
12. Special circumstances will be considered.